Win a FREE website competition - Worth up to £1000 - Enter Now
'Win a FREE website' competition - Worth up to £1000 As part of its commitment to help bring the benefits of the Internet to all. Suffolk Online have today launched a competition to WIN a free editable, custom built website design along with 1 year of support, hosting and domain name registration worth over £1,000 Alo...full article >>
Suffolk Online Spam Update
Following our recent email about an increase in spam levels that many of you has noticed, we are pleased to say that we hope to have a temporary solution now in place, with a medium to long term solution in the pipeline. It appears that spammers have been adapting their techniques in recent weeks and we are having to adapt our own email systems to deal with this. As a result of this we hop...full article >>
Suffolk Online Email Address Deletion
To improve the performance of our mail systems, on the weekend of March 30th 2012 we will be removing any Suffolk Online email addresses that have not been accessed in the past 6 months. By "accessing" we mean doing a send and receive on. This process will remove any emails associated with these email accounts. If you use your Suffolk Online email address on a regular ba...full article >>
Refer a Friend to Suffolk Online - Get 1 month's free Broadband now!
If you are a Suffolk Online customer, then you, and your friend can get 1 month's free broadband if you refer a friend to Suffolk Online. Simply tell them all about Suffolk Online and give them the following pieces of information - 1. Our telephone number - 01473 345305 2. The Refer Code - "SOLR" 3. Your details If they then place an order for Broadband wi...full article >>
Suffolk Online Wishes you a Merry Christmas + Opening Hours over the Festive Period
MERRY CHRISTMAS EVERYBODY! Firstly, we would like to wish you all a very merry Christmas. We hope that you have an enjoyable festive period and also a successful new year. Below you will find opening and closing arrangements for the Suffolk Online helpdesk over the Christmas period. We'd once again like to thank you for your loyalty towards Suffolk Online and remind you that your cu...full article >>
Suffolk Online Exclusive Christmas Broadband Offer - £9.99 for first 3 months
If you order one of our Suffolk Online broadband products from now until 22nd December 2011 you will receive our exclusive offer of just £9.99 for the first 3 months! What you get with this offer :- FREE Broadband Set-up FREE Broadband Wireless Router A reduced monthly tariff price of just £9.99 for the first 3 months* Simply call ...full article >>
Suffolk Online Email Maintenance - Friday 2nd December 2011
Suffolk Online Email Maintenance - Friday 2nd December 2011 This is advance notice that on Friday 2nd December there will be some maintenance on the Suffolk Online email systems which will affect your use of the service. From 8pm tomorrow you will be unable to either send or receive email and this period of maintenance is likely to last around 4 hours, although it is possible you may be...full article >>
Suffolk Online Helpdesk Unavailability - 1pm to 2pm today
This message is to all Suffolk Online subscribers. From 1pm to 2pm today the Suffolk Online helpdesk will be unavailable to be contacted. Our building is having some electricity supply changes during this time and all power will be off which will affect our access to telephone and computer systems. If you have a query during this time, please call after 2pm when power should be resumed....full article >>
Email Issues Last Week
Email Issues - Last week To all Suffolk Online subscribers we are writing to apologise for the issues you will probably have had on Wednesday and Thursday, with sending and receiving email through your Suffolk Online email address. Unfortunately, during Wednesday afternoon (19th October) there was a major hardware failure with our suppliers email server equipment and the onlin...full article >>
Suffolk Online Web Hosting Just Get's Better and Better
From Thursday 29th September at 5pm, Suffolk Online's Web Hosting products will be changing - and for the better! At this time we will be migrating all our websites to a newer, bigger and faster webserver, which means that we can now offer you better packages than ever. With the re-designed packages, the package price remains the same but we can now offer double or triple the storag...full article >>
Suffolk Online Email Server Changes - Updated
****Update**** Due to the email server problems late last week, these changes never took place. Obviously the priority at the moment is to ensure that the mail systems continue to function at 100%, rather than to tinker with features. We will email you all when we have a new date for this work to take place. **** End of Update **** Suffolk Online has some news on further email server change...full article >>
Sign up to the FREE Suffolk Online Newsletter now
As of yesterday, you can now sign up to the official monthly Suffolk Online Newsletter - and all for FREE! You don't have to be a Suffolk Online subscriber to sign up so it's open to everybody! We send out our newsletter once a month usually at some point in the first half of the month. On the home page (www.suffolkonline.net), under the service status, simply type in your ...full article >>
Suffolk Online email system update
In this article, we thought we'd address a few popular queries/issues some customers have had since our email server upgrade a couple of months ago. 1. Spam seems to have increased since the upgrade - what is happening about this? 2. I'm unable to send 'bulk' emails to a lot of people at once like I did before. Is this an issue? In answer to the queries above. 1...full article >>
GOOD NEWS FOR RURAL BROADBAND IN SUFFOLK
Suffolk ACRE has secured a £250,000 grant from the East of England Development Agency (EEDA) to deliver super fast next generation wirelessbroadband to rural areas in the east of the county. The money will also be used to develop a community network that can potentially provide fibre optic access to every home and business in Parham. Suffolk ACRE have been leading the campaign for bet...full article >>
Google to abandon older browsers
Google is phasing out support for older browsers from 1 August. Those using IE7, Safari 3, Firefox 3.5 and their predecessors to view Gmail, Google Calendar, Talk, Docs and Sites will then lose some functions. Eventually, it warned, these web services will stop working for those sticking with older browsers. The move is part of a trend to stop the use of ageing browsers which can be...full article >>
Email Server Settings Update
Since our email server was upgraded nearly a month ago the feedback on the speed and reliability of this has been overwelmingly positive which is fantastic news. To our knowledge we have also had zero downtime in this period which is something that we would have expected and also should expect to continue. There have been some comments on 2-3 points RE the new email system and mainly concer...full article >>
Email Server Upgrade Completed - Setting Change may be required - PLEASE READ
We are delighted to say that the email server upgrade that was scheduled for last night went ahead and was successfully completed. There are a minority of users who when using the email system this morning, may be getting a box up on their screen asking for their username and password. In this situation, please leave the password as it is but CHANGE the username and add "@suffolko...full article >>
Suffolk Online Email Server Upgrade - Rescheduled for Midnight Wednesday 20th April
Following our aborted attempt to upgrade our email server last Thursday, we are just writing to let you know that following testing and a change in the process we are now ready to proceed with this upgrade. This has been scheduled for Midnight on Wednesday 20th April. Please note that from about 8:30pm tomorrow night in preperation for these changes, webmail on our Suffolk Online website w...full article >>
Email Server Upgrade - Aborted - No Changes Made
This update is just to let you know that the planned upgrade of our email services last night was aborted shortly after the process started, therefore no changes to the email system have been made. It was aborted due to a problem with the automated script that would move all the email services over to the new systems and it was felt that it would be better to abort it before the process wen...full article >>
Webmail Temporary Unavailability - from 8:30pm Thursday 14th April 2011
Please note that from 8:30pm tonight the webmail system on our website (link in top right hand corner) will not be available, which means you will not be able to check email through our website. Email services via your email program such as Outlook, Outlook Express, Windows Mail, Windows Live Mail or MAC OS Mail will be unaffected during this period. This downtime is part of the email serve...full article >>
Should I buy a Tablet Computer? Suffolk Online Has Its Views
Should i buy a tablet computer is a very relevant question in the current climate but firstly you have to ask yourself some questions. Below are a set of questions, if you are unsure of what a tablet could give you, that we think you need to ask yourself. We also give a very brief overview of the market place and the best tablet pc contenders. Please note this is only a brief summary of th...full article >>
The Big Society & Technology - Suffolk Online's View
The Big Society & Technology The phrase and political football that is “The Big Society” is all around us at the moment. The coalition government and in particular our Prime Minister David Cameron has set his stall on this vision for the future. Hopefully from the recent press coverage, the phrase has been fully described to you and it is clear what it means. If you are unsu...full article >>
Email Server Upgrade - Tuesday 12th April 2011
We are delighted to be able to tell you that at Midnight on Tuesday April 12th 2011 we will start the process of migrating our email services over to brand new email systems. UPDATE: Monday 11th April. This migration is now going to be a 2 stage process with the outgoing service migrating as detailed on Tuesday April 12th 2011 at Midnight and the Incoming servi...full article >>
Suffolk Online Regular Newsletter
If you are a Suffolk Online subscriber then from today you will get a regular monthly newsletter with some of the latest technology, security and computer news that could affect you. We hope you have already enjoyed the first newsletter which we sent out earlier today, so in the future please keep an even closer eye on your inbox for emails in the coming months. The news that we w...full article >>
15% off all Suffolk Online Website Design Services - Ends April 30th 2011
Save 15% On Your Final Quote if you order before April 30th 2011. Call now on 01473 345321 Would you like to improve your website or would like a new website to give you a presence on the web? A new website could cost you less than you think and could prove to be very important in helping you interact with your current and fut...full article >>
Suffolk Online Email Server Changes
Suffolk Online, hopefully within the next 2-4 weeks, will be making some pretty major changes to it's back-end email services. We have indentified that over the past few weeks that the email service at times has been not at the level of quality that we would want it to be. Because of this we have taken the decision with our engineers that the best option is to move these services to new...full article >>
Suffolk Online Articles - keep an eye!
Please keep an eye on our dedicated articles section which you can see on the main home page under the Suffolk Online Helpdesk section and our Service Status. We often post informative articles about the latest things happening with broadband and new technologies and also new offers from Suffolk Online and new technical and service developments relating to Suffolk Online. These get updated ...full article >>
Merry Christmas from the team
Dear Suffolk Online Subscriber, Firstly, we would like to wish you all a very merry Christmas. We hope you have a very good and hopefully relaxing Christmas period and following on from that a happy New Year too. Once again, we thank you for your continued loyalty to the service which continues to help fund excellent community projects that our parent organisation Suffolk ACRE operates ...full article >>
Suffolk Online VAT News
VAT News As you may also be aware, From January 1st 2011, the government are putting up VAT from 17.5% to 20%. You will be pleased to hear that Suffolk Online WILL NOT be increasing any of their product prices so all of the Suffolk Online products that you subscribe to will remain UNAFFECTED. We have took this decision in light of the tight financial position that many of those people i...full article >>
Suffolk Online - Exclusive Christmas Broadband Offer
We are delighted to let you know of an exclusive offer we currently have in place for the next 3 WEEKS ONLY. If you order one of our Suffolk Online broadband products from now until Thursday December 23rd we will give you FREE activation, FREE modem or Wireless Router and a reduced monthly tariff price of just £9.99 for the first 3 months* This offer could save you over **£100 i...full article >>
Suffolk Online - Exclusive Broadband Offer - £9.99 for first 3 months
If you order one of our Suffolk Online broadband products from now until August 30th 2010 we will give you FREE activation, FREE modem and a reduced monthly tariff price of just £9.99 for the first 3 months* This offer could save you over £30 in the first year of subscription, depending on what tariff you choose to go for. All of our tariffs are usage related with low monthly u...full article >>
Don't forget to use our Service Status
When Suffolk Online has a problem with any of it's services, if you are a Suffolk Online customer there is an easy way to check. As long as you have some sort of Internet connection, then visit our website and under the Suffolk Online helpdesk pictures you will see our service status bar with the classic traffic light system. If the service status is green then all services are ok. If ...full article >>
Rural Broadband - Lets Continue the Push!
Rural Broadband in Suffolk Visit our Suffolk Broadband site for the latest news on Suffolk Online and the rest of the Suffolk Broadband Partnership's push to get Next Generation Broadband to rural Suffolk and to also get broadband in some form to those "not spots" in rural Suffolk which currently can't receive any broadband service or receive a poor broadband service. ...full article >>
New Webmail System
Over the past few days, if you are a frequent user of our webmail system, you may have noticed a slightly different look and feel to it when you login. To improve the reliability and speed of the service we have moved our webmail to a new system which in the short and long term will prove to be considerably faster and also a more reliable web email solution. In terms of the use of the s...full article >>
Suffolk Online launch new Third Sector products
Suffolk Online are delighted to announce the launch of a whole new set of products entirely tailored to Third Sector Organisations, groups and charities. Following months of discussions with our suppliers we have been able to get discounts on many of our existing products, including broadband, email & hosting. How do you become eligible for these? Simply prove to us that you ar...full article >>
Budget: 90% Next generation broadband coverage by 2017
Budget: 90% Next generation broadband coverage by 2017 In the budget today, the government has confirmed its previous plans to charge a 50 pence a month levy on all fixed phone lines which is expected to raise £1bn in the next seven years. This money will be used to fund rollout of next-generation broadband to the 'final third' of the UK, areas which wouldn't be able to r...full article >>
Digital Economy Bill passed by peers
The Digital Economy Bill has major implications for a number of areas of the online world, the largest perhaps being its role in clamping down on online piracy and illegal file-sharing. This though is not its sole purpose, another aspect of it is changes to how Ofcom operates making it do more to encourage the spread of Next Generation Broadband services. The bill has now passed its third r...full article >>
Brown lays out super fast broadband plans
Gordon Brown has today set out plans to enrich the UK's broadband industry with ambitions to give next-generation super-fast broadband to everyone by 2020. He wants Britain to be the world leader of the digital economy, which will create over 250,000 skilled jobs by 2020, and he sees the Internet as a way of boosting public services to allow them to be delivered more efficiently. "...full article >>
BT call for fair access to ducts
BT have called for equality of access following its recent announcement that it plans to open up its network of cabling ducts to competitors. The company will put pressure on Ofcom and ministers to gain access to Virgin Media's ducts which would allow it to expand its network. Click here for more info
New Ways of Finding Out the latest news with Suffolk Online
From today, you can now communicate and find out the very latest news from around the world and in relation to Suffolk Online via 3 new methods - free of charge and most importantly even easier than before. Not only can you still email us at support@suffolkonline.net or call us on 01473 345305 but you can now contact us via our Twitter and Facebook Pages and also subscribe to our RSS ...full article >>
Suffolk Online become Exclusive Netgear Powershift Partner
Suffolk Online can proudly announce that we are now an exclusive Netgear Powershift Partner. Netgear for many years now have been supplying Suffolk Online with much of the broadband hardware that we in turn supply Suffolk Online customers for their broadband connections. Netgear are one of the world\'s most respected IT vendors and manufacture a variety of equipment including broadband ...full article >>
Suffolk Online Helpdesk Arrangements Over Christmas
Please find below details of the Suffolk Online helpdesk arrangements over the Christmas period. As is standard, all bank holidays the helpdesk will be closed and on 3 other days we will be operating a reduced service. Please also note our new number of 01473 345305. Thursday 24th December 2009 - Open till Midday Friday 25th December 2009 - Closed Saturday 26th December 2009- Closed Sunday 2...full article >>
Suffolk Online has moved....
As of 9am on Monday 14th December, Suffolk Online will have moved premises and will be moving to the new Brightspace Enterprise Park which is a new venture operated by it\\\'s parent body Suffolk ACRE. Please direct any communication including payments, cancellation letters, queries to our new address below. Along with this move, our telephone numbers will also be changing. From 9am on Monday 14...full article >>
Suffolk Online Website Maintenance
As you can see the Suffolk Online Website has returned from it's maintenance period! Please accept our apologies for the length of downtime encountered with this. Despite detailed plannning the process did take longer than anticipated, however this necessary maintenance is now over and following on from this we plan to announce some new service offerings and packages which may interest you,...full article >>
Suffolk Online.net Website and Users Hosted Websites Maintenance
We are performing some essential maintenance this afternoon on the server that hosts the Suffolk Online.net website and also Suffolk Online user hosted websites. For those users who have website hosting agreements with us, please note as of approximately 3pm this afternoon you will be unable to update your website files and pages. As of 11pm tonight the Suffolk Online.net we...full article >>
Want to monitor your broadband data usage?
Everybody on a Suffolk Online broadband connection will have a monthly download limit associated with their account and should you go over this limit then we do reserve the right to charge you £1.50 per extra GB. Do you want to be able to monitor your broadband data usage so you know if you are going to go over your limit? If so, visit http://www.thinkbroadband.com/tbbmeter.html&n...full article >>
Slow Internet Connection Issue
The slow Internet connection issue that was also affecting the sending and receiving of email has now been resolved. Our engineers put a fix in place for this as of Midnight on 13/10/2009 and dialup speeds should be back to normal. We have done several tests this morning and all appears to be fine. We apologise for the inconvenience this may have caused you over the past couple of days.
The hidden costs of home printing
Of all the extras that can be bought to make more of a PC, the humble printer is probably the most popular. But that humility might conceal a house guest that costs much more to run than most people realise. While the device may be very cheap to buy initially, especially if bought at the same time as its companion PC, the running costs can, and do, mount up. Particularly if a printer is used to ...full article >>
What Support Do You Get?
What Support Do You Get with Internet Service Providers? Suffolk Online recently completed a small research project to see what support you get with other Internet Service Providers and to see how we measure up. 2 friends and colleagues of Suffolk Online were used, who were not on Suffolk Online, and we called their Internet Service Providers up to see if they would assist with specific problems...full article >>
Free Activation & Modem on All Broadband Orders
Suffolk Online is delighted to announce that as of 1st September 2009, it will be permanently offering free activation and free modem on all our broadband orders. This means that when you place an order with Suffolk Online, there are no hefty startup costs - just your monthly subscription. Over the past few months we have operated a number of special offers which has provided simil...full article >>
Internet Connection Advice When Storms Come
We have had a number of customers recently who have suffered failures of their internet connection following recent thunderstorms. Some of these have resulted in the equipment at your local telephone exchange being damaged, which clearly nobody can do anything about, but also individuals own broadband equipment have been struck. This has resulted in the users, having to purchase replacement equip...full article >>
Anti-Spam
You may have noticed emails coming in to your inbox, with the following text in the subject ****SPAM**** This is our anti-spam protection doing it's job which should allow you then to set up a simple message rule to divert these to the deleted items folder so you can then not get bothered by these unwanted emails again. To set up one of these message rules please follow the instructions b...full article >>
Email Address Option
If you are with another Internet Service provider and you would like a Suffolk Online email address or set of addresses then for £2.00 per month you can have up to 5 email addresses. These all have our high quality virus protection on them. For more info please visit our sales page by contacting the Suffolk Online Helpdesk on 01473 345305.
Broadband Data Limits
All of Suffolk Online's broadband products now have "data limits" on them, much like most of the other major broadband service providers, if you are unsure about how this affects you please visit ourspecial page on our sales site to hopefully deal with all your queries about what data limits are and how they affect you. Please go to signup to Suffolk Online along the top and click on data limits o...full article >>
Welcome to the New Suffolk Online Website
We hope you like the fresh new design of the site and we hope it will be even easier to find the parts that interest you most about the site. With this new design we can announce a raft of new features which will enable you to interact with us and your communities better than you've been able to be before and also features that means when you are on the Internet looking for things to do, Suff...full article >>
