Moving Address?
If you are on one one of Suffolk Online's broadband packages and you are moving house - please tell us as soon as possible so that we can ensure the house move proccess is done as smooth as possible. The earlier you tell us, the more likely it will be that we can ensure there is as little downtime as possible.
Unfortunately, Broadband is specific to the telephone line that you are on, so once you move house then your broadband will not work again without re-ordering. Even if you take your old number with you it still means we have to re-order broadband at your new address which will take a standard minimum 7 working days.
Even though there is no easy to move process, if you tell us early enough then we can ensure that the process is as smooth as possible and as little downtime is experienced as possible.
With the house move process there is NO additional charge, however a new 12 month contract applies from the date the new connection goes live.
There are a number of things we will need from you so we can make the move of your broadband server as easy as possable.
- Date your moving
- Are you keeping the same number?. (If so what date is your phone supplier moving over the number to your new property),
- If you are not keeping the same number what will the new number be.
- Date your phone line will be live with the new or old number.
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New Address & Postcode
If you are moving address and you have broadband with Suffolk Online, contact us on 01473 345305 and we can sort this out for you.
